Our IT Support services include:
- Daily monitoring of your systems to ensure smooth running, successful backups, antivirus and security updates; any server errors are acted upon promptly.
- Remote monitoring of your server based network means that we are instantly alerted to potential problems even before they occur.
- Remote network access allows us to immediately respond and resolve support issues within minutes; In fact, over 90% of desktop support queries are resolved in less than 60 minutes!
- Remote support service gives our customers the security of full-time infrastructure support from a team of expert engineers available to give advice, troubleshoot, and resolve problems with minimal downtime.
- Service packs are implemented when released and standard software updates applied.
- All data is regularly backed up securely online to an off-site location.
- Network configuration changes, such as adding or removing user accounts and configuring access permissions.
- Unlimited IT support by remote means: remote desktop streaming, telephone and email.
- Up to 4 hour response time where a site visit is required.
- Preferential rates on special projects such as office relocations or installing new equipment.
Why choose us…
- Complimentary network health check and service
- Prompt personal response to your problems
- Free on-site IT support *
- Free customer service support *
- Up to 20% discount on all our other services
- We endeavour to provide the best advice and best prices on any technology you may require
* Please contact us for more information
Prices start from £200 per month.